Refund policy

Last updated: September 12, 2026

These terms apply to orders placed on or after September 12, 2026. Earlier orders remain subject to the terms displayed when ordered unless SKIN ELITE CO. provides the more favorable terms.

100-Day Fit Guarantee

If the size of your SKIN ELITE CO. compression socks is not right, you may request one free replacement in another available size within 100 calendar days after the affected item is delivered.

The Guarantee applies to compression socks purchased directly from skineliteco.com. It covers a fit issue and provides a size replacement; it is not an unconditional money-back offer.

You may open the package and briefly try on one pair indoors, on clean, dry feet and legs, only long enough to assess size and fit. Once you know the fit is not right, stop wearing the socks. A brief fit check does not include wearing them outdoors, at work, during travel, sleep or exercise, or washing, altering, soiling or damaging them.

For bundles, try one pair of each selected size before opening or wearing the remaining pairs. Keep all remaining pairs unworn, unwashed and in their original packaging.

To request a replacement, email admin@skineliteco.com within the 100-day period. Include your order number, the affected item, its original size, the size requested and a short description of the fit issue. For compression socks, include your ankle and calf measurements. We may request proof of purchase and clear photos of the product and size label.

For an approved claim, SKIN ELITE CO. will provide one replacement in another available size of the same product at no charge. There is no replacement-product charge, restocking fee or standard replacement-shipping charge.

Do not return a tried-on item unless SKIN ELITE CO. instructs you to do so. If a return is required for an approved Fit Guarantee claim, SKIN ELITE CO. will provide a prepaid return method. Tried-on items will not be restocked or resold.

Each eligible purchased pair may receive one size replacement, submitted as a single Fit Guarantee request per order. A replacement does not restart or extend the original 100-day period and is not eligible for another fit replacement. This limit does not apply if the replacement itself is damaged, defective or incorrectly supplied.

If the requested size is unavailable, we will contact you with the available replacement or refund options for the affected item.

The Guarantee does not cover a change of colour or style, therapeutic results, normal wear and tear, accidental damage, misuse, failure to follow care instructions, purchases for resale or products clearly disclosed as excluded before purchase. We may reject duplicate claims or claims supported by materially false information. These limits do not apply to damaged, defective, unsafe, not-as-described or incorrectly supplied items and do not limit rights available under applicable law.

Standard returns

Separate from the 100-Day Fit Guarantee, you may request a standard return within 100 calendar days after delivery. To start a return, email admin@skineliteco.com with your order number, the item you want to return and the reason for the request.

Do not send an item back before receiving return authorization and instructions from us. Our Denver mailing address is not a return warehouse, and items sent there without authorization may not be accepted.

Return eligibility

Unless applicable law requires otherwise, an item returned for a refund must be unused, unworn, unwashed, undamaged and in its original packaging, with proof of purchase.

The brief try-on allowed by the 100-Day Fit Guarantee is an exception for an approved size replacement only. A tried-on pair is not eligible for a change-of-mind refund.

We do not accept standard returns of gift cards, personalized items or final-sale items where the restriction was clearly disclosed before purchase. These exclusions do not limit rights that cannot be excluded under applicable law.

Damaged, defective or incorrect items

Damaged, defective, unsafe, not-as-described or incorrectly supplied items are handled separately and do not use your 100-Day Fit Guarantee.

Please contact us as soon as reasonably possible. Reporting an issue within 7 days helps us investigate but does not limit any statutory right. Include your order number and clear photos of the item, packaging and shipping label. Depending on the circumstances and applicable law, we will provide a replacement, refund or other required remedy.

Return shipping

For an authorized change-of-mind return, the customer is responsible for return shipping and should use a trackable service. Original shipping charges are non-refundable unless applicable law requires otherwise.

SKIN ELITE CO. covers standard replacement shipping under the 100-Day Fit Guarantee. If SKIN ELITE CO. requires the original item to be returned for an approved Fit Guarantee claim, SKIN ELITE CO. will provide a prepaid return method. For a confirmed damaged, defective or incorrect item, SKIN ELITE CO. will provide a prepaid return method or reimburse reasonable return shipping when a return is required.

Refunds

We will notify you after an authorized return is received and inspected. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund.

If more than 15 business days have passed since we approved a refund, contact us at admin@skineliteco.com.

Exchanges

The 100-Day Fit Guarantee is our direct size-replacement program for eligible compression socks. We do not process other direct exchanges. For an eligible colour, style or product change, request an authorized standard return and place a new order for the preferred item.

Order cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after processing or fulfillment has begun. If cancellation is possible after payment has been captured, the refund will be returned to the original payment method.

Consumer rights

Nothing in this policy limits any rights or remedies that cannot lawfully be excluded. Customers in some locations may have additional cancellation, withdrawal, conformity or refund rights.

Contact

SKIN ELITE CO.
Email: admin@skineliteco.com
Phone: +1 424-261-2274
Mailing address: 1500 N Grant St Ste N, Denver, CO 80203, United States